Refund policy

 

At Yardstick Coffee, we take pride in the quality of our products. We understand that sometimes issues may arise, and we are here to help if there is a problem with your purchase. Please read our policy below to understand the process for returns, exchanges, and refunds.

1. Returns and Exchanges

• Incorrect Items: If you receive an incorrect item, including coffee beans, milk boxes, coffee equipment, or machines, we will gladly accept returns or exchanges, provided the issue is reported within 7 days of receiving your order. Proof of purchase is required for all returns and exchanges.

• Coffee Beans: We understand that everyone has different tastes, and we will do our best to ensure you find a product you love. If you're unsure, feel free to contact us for recommendations before placing your order! With an emphasis on quality, our coffee undergoes daily QC tests, and orders are dispatched roast-to-ship to ensure freshness. Because of this, we do not typically accept returns or exchanges on coffee products. However, if you find that the taste of the coffee beans does not meet your expectations or there is an issue with the quality, please contact our team immediately. We are happy to assist you and offer a replacement at no additional cost, provided the beans are returned in their original condition.

• Milk Box: In the event that a milk box is damaged during transit, please notify us immediately, and we will arrange for a free replacement.

• Manufacturing Defects: This warranty covers any defects in materials or workmanship, including but not limited to, malfunctioning components, structural failures, or faulty assembly that occurs during the manufacturing process. For example, if the product's motor fails to operate due to an internal wiring issue or the product arrives with broken or misaligned parts, it will be repaired or replaced under this warranty. Defects must be reported within 14 days of receipt, and proof of purchase is required. 

• Merchandise (Tote bags, Enamel Pins and Shirt): We only allow factory defects for exchanges, which are handled through replacement. Exchanges are allowed within 7 days from the date of purchase.                                                                 ● Items must be:
   Unused and in original condition.
   With complete packaging and receipt or digital proof of purchase for online
  transactions (receipts or order confirmation emails.)

  ● Size exchanges of merchandise are not allowed. This can be avoided by confirming with
  the customer before finishing the transaction or ensuring size guides are clearly
  communicated online.
  ● While returns and refunds are not allowed, we prioritize resolving concerns through item replacement.

   

• Change of Mind: We do not accept returns or exchanges for items where the purchase was made based on a change of mind. This policy applies to all products, including coffee beans, milk boxes, coffee equipment, and machines. We encourage you to carefully review your order before completing your purchase to ensure satisfaction.

2. Process for Returns or Exchanges

• To initiate a return or exchange, please contact our Customer Support team through our email at [shop@yardstickcoffee.com]. A representative will assist you with the next steps.

• For machine-related concerns, please direct your inquiries via email to techsupport@yardstickcoffee.com for easier communication. We aim to reply within 24 hours.

• Condition of Item for Return/Exchange: If your return or exchange is approved, the item must be returned in its original condition, including:

• Original packaging (box, bag, etc.)

• All manuals, accessories, and documents

• Proof of purchase (receipt or order confirmation)

• If any of the original packaging, manual, or accessories are no longer available, we may provide a replacement, but the store will retain the packaging and accessories.

3. Warranty Repairs and Coverage

• Items covered by warranty may qualify for repair. If the issue is covered under the warranty, we will either repair the item, offer a replacement, or issue a refund, depending on the nature of the problem. For more details on warranty coverage, please refer to the product warranty information available on the website.

• Warranty terms will apply in accordance with the Consumer Act of the Philippines (RA 7394) for any defects due to manufacturing issues.

4. Refunds

• Refunds will only be issued in cases of incorrect items or manufacturing defects. Once your return has been approved, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to be reflected in your account, depending on your payment provider.

• We only accept items for refund within 14 days of the original purchase date. Refunds will only be issued in cases of incorrect items or manufacturing defects. Once your return has been approved, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to be reflected in your account, depending on your payment provider.

By purchasing from Yardstick Coffee, you agree to our terms and conditions. If you have any questions, feel free to reach out to our Customer Support team for assistance.