The Sales and Training Associate in Yardstick plays a key role in driving customer engagement, managing showroom and inbound inquiries, supporting client onboarding, and providing product training. This role combines front-line sales with client education to ensure both revenue growth and excellent customer experience.Department: SalesWork Location: San JuanResponsibilities:

1. Inbound Sales & Inquiry Management

• Handle inbound calls, emails, and showroom inquiries professionally and promptly.
• Guide prospective customers through product options, ensuring recommendations are tailored to their needs.
• Maintain a welcoming, informative, and brand-aligned environment in the showroom.

2. Customer Engagement & Sales Conversion

• Build strong relationships with walk-in clients and inbound leads.
• Proactively follow up to move prospects through the sales funnel.
• Resolve customer concerns efficiently, ensuring a positive experience.
• Understand customer needs and identify opportunities for upselling and cross-selling.
• Collaborate with the team to meet revenue targets and conversion goals.
• Maintain accurate customer records in the CRM system.
• Work closely with cross-functional teams to ensure smooth and seamless customer experiences.
• Provide input to improve internal processes and client support systems.

3. Product Knowledge & Presentation

• Demonstrate deep knowledge of the product range, including key features, benefits, and use cases.
• Conduct engaging and informative product presentations and demos.
• Stay informed on product updates, industry trends, and competitor offerings.

4. Client Training & Onboarding

• Lead training sessions on product use and equipment operation for new and existing clients.
• Ensure clients understand best practices in brewing, cleaning, and equipment care.
• Customize training content based on client type (e.g., cafés, hotels, or restaurants).

5. Sales Reporting & Feedback

• Maintain accurate, up-to-date records of all client interactions, sales activities, and training sessions.
• Submit timely reports on lead status, customer feedback, and training outcomes.
• Share insights to help enhance product offerings and customer experience.

6. Showroom Support

• Help maintain an organized, clean, and well-stocked showroom at all times.
• Prepare equipment and materials for demos, training, and client visits.
• Support showroom-based events, tastings, or other client-facing activities.

Job Specification/s:

• Bachelor’s degree in Business, Marketing, Hospitality, or related field preferred.
• Experience in sales, customer service, showroom, retail, or hospitality roles.
• Strong communication, customer engagement, and relationship-building skills.
• Proven ability to handle inquiries, manage leads, and drive sales conversion.
• Knowledge of CRM systems and sales reporting.
• Skilled in product presentations, demonstrations, and customer training.
• Ability to understand customer needs and recommend suitable solutions.
• Organized, detail-oriented, and results-driven.
• Strong teamwork and problem-solving skills.
• Experience in coffee equipment, brewing, café operations, or food & beverage industry is an advantage.
  

Interested candidates, please send and email with your Cover Letter and CV to people[at]yardstickcoffee.com.