Job Summary: 

We’re looking for a Head Barista to lead the floor at Yardstick. You’ll be responsible for guiding the bar team, maintaining high standards of coffee and service, and making sure every guest has a great experience. If you love working with people, care about quality, and want to grow with a team that’s passionate about coffee, we’d love to hear from you.

Location(s): North EDSA, Makati, San Juan

Primary Duties and Responsibilities:

• Disseminate information from Lead Head Barista to all baristas on the assigned store
• Clearly communicate coffee program updates and challenges to Lead Head Barista, and all staff for assigned store
• Helps on Beverage research and development
• Prepare and serve great espresso and coffee drinks and be the Coffee Expert in our store
• Display and possess excellent knowledge of coffees, their origins, their flavor notes, and the various brewing methods, preparation, and presentation
• Be able to engage with our customers and team members about our in-store coffee offerings 
• Serves as an ideal example to peers and proactively train our novice or newly hired baristas
• Perform routine cleaning on the espresso machines consistently
• Actively work towards creating a superior cafe experience through excellent customer service, quality beverage preparation and presentation, in-store marketing, and the upkeep and maintenance of coffee areas
• Politely answer customer inquiries on products and services
• Show respect to customer, superior and peers in words and in action 
• Report issues on equipment or other factors affecting customer overall experience
• Works closely with the store management team to help achieve sales and profitability targets of the store
• Deal with complaints or problems with a positive attitude and respond with necessary proactive actions
• Pro-actively coordinates with store Supervisor / Manager with regards to store related issue
• Maintain and be a good example on all Company and Café policies
• Keep safe and clean working environment at all times
• Works as a team with other team members and help promotes camaraderie in the workplace
• Strictly complies with all company policies, procedures, employee code of conduct, safety, health & environment programs, quality management system, etc.

Key Result Areas: 

• Technical
  • Customer Focused
  • Knowledgeable on Coffee Machine
  • Research and Development
  • Product Knowledge
  • Professional Salesmanship
  • Adherence to standard operating
• Personal
  • Integrity
  • Team player
  • Detail oriented
  • Organizational Flexibility
  • Passion for excellence
  • Resourceful
  • Anticipative

Job Specification/s:

• Graduate of any 4-year course
• With at least 1-2 years working experience in supervisory position or in a hotel or food and beverage industry
• Excellent communication and community empathy skills.
• Strategic thinker who is able to work across departments.
• Willing to learn on the job to tackle new responsibilities. 
• Excellent multitasking skills, critical thinker and problem-solving skills.
• Team player with good time-management skills.